1. Minimum order is $ 500.
2. All prices are net F.O.B. Vernon, CA Warehouse; thus the customer
will pay all freight charges. Titles of merchandise pass to buyer
at origin; customer owns goods in transit and must fill all claims
for loss, damage of freight overcharges with the freight carrier.
3. Claims for shortages, damaged or defective merchandise must
be reported in writing within 2 days of receipt of goods. Carton
shortages must be indicated on carrier's delivery receipt bill
4. No returns will be accepted without prior authorization and
a return authorization number. Returns and cancelled orders may
be subject to a 15% restocking fee. Original Packaging, invoice
copies and delivery copies must accompany all returns.
Prepayment; Cashier's Check, Money Order and Wire Transfer.
2. Credit Card: Visa, Master Card and American Express Cards
3. Prices are subject to change without notice. All merchandise
is subject to stock availability. Royal Manufacturers shall not
be responsible for any typographical errors, packing or design changes.
Liability of Royal Manufacturers is limited maximum to the purchase
price of merchandise.
4. For direct import full container orders:
a. 20% advance deposit required
b. 80% balance required upon loading of goods in Overseas port
terms are subject to approval of Royal Manufacturers and the company’s
Credit Insurance Company. New customers are submitted to Credit
Insurance Company (Capital Factors, Inc.) for approval. D&B
rating, bank accounts, most current financial statements and trade
references are checked.
reserve the right to choose their own Freight Company. We usually
ship orders through the most affordable and dependable way with
customer’s approval. We try to find the best rates for our
clients with several Freight Companies to assure quality and affordable
service. Nevertheless, most of the orders are freight collect. We
schedule the pick-up and delivery of goods and the Freight Company
will bill our customer for the shipping charges.
For customers within 20 miles in radius from our location, we deliver
free of charge with a minimum purchase of $1000.00.
Royal guarantees all factory defective products
at all times. These defects include at the time of opening of the
box: not working at all; missing, broken or bent parts. After sale
& use and still found defective, guarantee will be for one year
after the shipment departs from the factory. Guarantee does not
cover normal wear of parts, damage resulting from any of the following:
negligent use or misuse of the product, use on improper voltage
or current, use contrary to operating instructions, or disassembly,
repair, or alteration by any person other than our factory service
and Care Booklets:
If a use and care booklet for your Royal Cook appliance or Royal
Cookware is required, send a $5.00 check or money order and a brief
note including your name, address, model number and description
1900 E. 25th Street, Vernon, CA 90058
Your booklet should be delivered within two weeks.
of Defective Products:
If you need to get replacement
for your defective cookware or merchandise, please send a $5.00
check or money order with the defective item and a brief note including
your name, address and telephone number to:
1900 E. 25th Street, Vernon, CA 90058
An original receipt
for validity should accompany request to replace or repair of product.
The replacement should be shipped within two weeks* upon approval.
* Based on availability of product.
Defective Products for Full Container
As it is customary in direct
import full container orders in either of the above cases, the Customer
will be responsible for the first 3% defectives quantity and Royal
Manufacturers will replace anything that is above the 3% defectives
by free goods on the next container.
Cookware - the leading name in cookware manufacturers